BBNB8’s platform-backed fund that helps resolve eligible damages and disputes fairly. Not insurance. Learn how claims work, what’s covered, and limits.

BBNB8 Premium Security Fund

Peace of mind for every stay. The BBNB8 Premium Security Fund helps cover eligible damages and disputes between Guests and Hosts, complementing deposits and house rules. It’s not insurance; it’s a platform-backed protection layer to keep bookings safe and fair.

How It Works

Before booking: Listings disclose rules, deposits, and cancellation policy (Flexible / Moderate / Strict).
During stay: Follow house rules and communicate issues via in-app messages.
If something goes wrong: Open a support case within 48h of check-out with photos/evidence.
Review & resolution: Our team reviews evidence, contacts both parties, and proposes a fair outcome.
Payout/refund: When approved, refunds or host reimbursements are processed via our payment partner.

What’s Covered (Examples)

Accidental damage to furniture, appliances, or fixtures.
Key/lock replacement costs after verified loss.
Unexpected cleaning or remediation aligned with the listing’s rules.

What’s Not Covered

Normal wear and tear, pre-existing issues, or cosmetic defects.
Cash, jewelry, collectibles, artwork, or items not documented in the listing.
Business or consequential losses, loss of revenue, or force majeure events.
Prohibited activities or rule violations (parties where banned, smoking where banned, pets where banned, etc.).

Eligibility

Booking and payment completed on BBNB8.
Verified account (ID may be required) and on-platform messaging for material communications.
Evidence submitted within 48 hours of check-out (photos, receipts, chat logs, police report if applicable).

Claims Process

Open a case: /en/support with reservation code, description, photos, and costs.
Cooperate: Respond to our questions within 72h.
Decision: We aim to resolve most cases within 10 business days.

Deposits & House Rules

Hosts can set refundable deposits and clear rules. Deposits may be used to offset approved claims. Always read the listing’s policies before booking.

Fraud & Safety

We use risk checks, ID verification, and payment screening. Fraud or abuse of the Fund may result in account suspension.

Limits & Disclaimers

The Fund is not insurance and applies at BBNB8’s discretion within operational limits.
Monetary caps and exclusions may apply per incident and per account.
Local laws may prevail; see our Terms and Privacy.

Contact

Have questions before you book? Email security@bbnb8.com or visit Support.

FAQ

Is this an insurance policy?

No. It’s a platform-backed protection to help resolve disputes fairly. It doesn’t replace personal or homeowner insurance.

What proof do I need for a claim?

Clear photos/videos of the issue, receipts/quotes for repair or replacement, reservation code, and relevant chat history.

How fast are payouts?

Once approved, we submit the payout/refund immediately; banks typically take 5–10 business days.